The Company
Gigs is the "Stripe for phone plans," enabling any platform to seamlessly sell mobile subscriptions to their users. With our API and network partnerships, businesses can launch phone and data plans without telecom complexity.
The Problem
A Logistical Headache for a Fast-Growing Global Team
For Gigs, a fast-growing startup, managing global IT logistics "used to be a constant headache," says Lisa Kiseleva, People Operations Specialist at Gigs.
The company needed to provide just-in-time, zero-touch corporate asset logistics for its 100-person international team.
This involved sending MDM-enrolled laptops with preferred specifications to employees' homes, often under tight deadlines.
As a lean organization, Gigs wanted to avoid growing its internal team to handle these complexities and sought a partner to manage the process more efficiently and cost-effectively.
Why Tequipy
A Consistent and Responsive Global Partner
When evaluating solutions, Gigs needed a partner that could deliver on the promise of being truly global.
Lisa notes that Tequipy’s "delivery times, pricing, and service quality remain reliable no matter where we're hiring."
This consistency, combined with a hands-on approach, made Tequipy stand out. For a fast-paced startup, the partnership was a perfect fit.
"While many vendors say they’re global, Tequipy actually delivers — literally and figuratively. "They actually listen, adapt quickly, and make our fast-paced, day-to-day operations so much easier... For us as a start-up this is exactly what we were looking for!"
The Solution
Seamless Operations and Solution-Oriented Support
Tequipy implemented a comprehensive solution to manage Gigs' global IT needs:
1. Unified Platform for Daily Operations
The Tequipy platform addresses Gigs' day-to-day requirements for creating new orders and tracking their status.
2. Automated MDM Enrollment
Tequipy ensures that all Apple devices are automatically enrolled in Gigs' Apple Business Manager and MDM. This respects security, compliance, and productivity standards from the moment an employee first boots up a new laptop.
3. Dedicated, Real-Time Support
For any edge cases or questions, a shared Slack channel provides Gigs with direct access to the Tequipy team. This has proven invaluable for resolving complex issues quickly, such as unblocking a stuck shipment or making last-minute configuration changes.
The Results
Flawless On-Time Delivery and Enhanced Operational Efficiency
By partnering with Tequipy, Gigs achieved significant improvements in its IT operations:
Perfect On-Time Delivery
All devices were shipped on time to new hires. In one instance, Tequipy arranged a last-minute courier to source a device from a local shop and deliver it before 10 a.m. on the employee's first day.
Optimized End-of-Life Process
Gigs now runs a solid device end-of-life flow for both replacing in-use laptops and managing devices for departing employees.
Growth Without Increased Headcount
The company successfully managed these processes without hiring additional team members or needing to develop in-house expertise in global logistics. Gigs has not had to use its own shipping accounts since onboarding Tequipy.
Average hours saved monthly on IT management
Average costs savings
"Working with Tequipy has been an absolute game-changer for us.
We hire across 20 countries, and global IT logistics used to be a constant headache — until Tequipy found us. Whether it's the US, Europe, or the UK, they make the whole process feel local and seamless.
What truly sets them apart is consistency. While many vendors say they’re global, Tequipy actually delivers — literally and figuratively. Delivery times, pricing, and service quality remain reliable no matter where we're hiring.
But what I personally appreciate the most is the team behind the service. They’re hands-down one of the most responsive and solution-oriented teams I’ve worked with. No unnecessary back-and-forth, no complex processes — just practical, fast help whenever we need it. For us as a start-up this is exactly what we were looking for! They actually listen, adapt quickly, and make our fast-paced, day-to-day operations so much easier.
Honestly, I can't imagine managing our IT logistics without them anymore."
